As soon as you win at an online casino, the temptation to withdraw your winnings may be strong. However, it’s important to remember that withdrawals may take some time due to most casinos needing to perform some sort of verification for every withdrawal process which could take a few days depending on how quickly or slowly your bank or payment provider processes withdrawal requests.
As with any casino, sometimes withdrawals may be delayed because they exceed its withdrawal limits – this is particularly likely with higher stakes games. When this occurs, contact is usually established with someone on their support team who should help find an amicable solution to help you withdraw funds as quickly as possible.
If your withdrawal request is delayed, remember that gambling companies must abide by stringent rules and guidelines in order to safeguard their customers and avoid money laundering activities or an illicit gambling habit. As part of their obligation, gambling firms have an obligation to check that customers do not involve in illegal gambling activities or are money launderers.
Account verification issues are one of the main factors why withdrawals at online casinos are held back or delayed. All regulated operators follow stringent KYC (Know Your Customer) policies in order to protect players from money laundering, identity theft and underage gambling. To verify a player, they will need various documents including their national ID card, driver’s license or passport; in addition to this they may need proof of address such as an utility bill or bank statement.
As another cause of withdrawal delays at online casinos, incorrect banking information entered can delay withdrawals further. This is often the case for players using multiple accounts at different casinos and it can result in withdrawals being frozen until all necessary details have been provided to facilitate an uncomplicated withdrawal process.
Players may experience withdrawal delays due to violating the terms and conditions of their casino account, be it something simple like registering from the same household or using the same IP address, or more serious offenses such as abusing promotions.
If you experience delays or withdrawal refusal at an online casino, be sure to document all communications with support staff as well as copies of any documentation sent them. This will come in handy should your complaint need escalated with their management team. If this issue cannot be resolved with them directly, contact an independent alternative dispute resolution (ADR) body who will conduct their own investigation to see if there are valid grounds for revoking your withdrawal and give advice as to your next steps.